Hospitality & The “New Normal”

24 /Aug

As the leisure and hospitality sector gets back up and running following lockdown, there are some key areas that employers should consider.

Staff Wellbeing

Many employees will be experiencing a sense of anxiety about returning to work considering the Covid‑19 outbreak, and the issues associated with this will be around for some time to come. As an employer there are several simple steps you can take to ease the concern of your employees:

  • Regularly share updates with staff members about the precautions you are taking to ensure they remain safe at work.
  • Solicit feedback from staff. They may have suggestions about steps that could be done better or differently to ensure their safety.
  • Provide training for staff members. As a result of COVID-19 lots of new workplace policies and procedures will have been introduced, regular training sessions will help to keep staff members focussed on maintaining a safe working mindset.

Data Security

The Government’s Track & Trace scheme encourages businesses to collect and store data on their customers. This can present new data related risks for your business to consider. The ICO have provided a quick guide to assist with Data Security for the purpose of Track & Trace:

  • Ask for only what is needed - You should only ask people for the specific information that has been set out in government guidance.
  • Be Transparent – Make it clear that you are collecting customer data for the purpose of track & trace, this applies even when your usual booking protocol requires the same information.
  • Carefully store the data – Ensure the data collected is stored in a secure location, this applies to both digital and physical records.
  • Don’t use it for other purposes – Information being provided by your customers cannot be used for the purpose of telemarketing, profiling or data analytics.
  • Erase it in line with Government guidelines - It’s important that you dispose of the data securely to reduce the risk of someone else accessing the data. Shred paper documents and permanently delete digital files from your recycle bin or back-up cloud storage, for example.

Future Claims

As per the Governments advice, employers must undertake a thorough risk assessment before re-opening a place of work. The risk assessment should consider the potential spread and transfer of COVID-19 as well as the change in operations to comply with social distancing and safe working practices.

If possible, employers should publish the results of their risk assessments on their website and the Government expect all businesses with over 50 employees to do so.

You can also visit the Government website for up to date information on your sector, click here.

Done correctly, risk assessments play a critical role in workplace safety and can be crucial evidence in defending personal injury claims or actions brought by the Health and Safety Executive (HSE) or other regulatory authority.  It is possible, in some circumstances, for Directors to be personally liable for health and safety failings.

COVID-19 is now another occupational/workplace hazard that needs attention and consideration.

Warning: do not just focus on COVID-19, all other risks and safety practices must continue to be considered.

Document, document, document

Risk assessments should be well documented, and records kept. Document-trails provide vital evidence if you need to defend potential illness and/or employment claims or a HSE prosecution.

Procedures must be as safe as practicable. Still a duty of care and diligence

  • Plan and document
  • Implement and document
  • Monitor and document
  • Improve and document

You will be redirected to the Equipsme website.

Click here to learn more

Keep up to date with the latest industry news

Click here to learn more

You will be redirected to the Browne Jacobson website.

Video from Browne Jacobson Lawyers
Erimus Insurance Brokers

Erimus Insurance Brokers is a trading name of Teesside Insurance Consultants Ltd.
Registered in England No. 2043783. Authorised and regulated by the Financial Conduct Authority No. 307660.
Directors: P.J. Davison, L.R. Elgie MA (Hons) ACII, S.D.E. Hughes, I. Miller ACII, S.S. Pinnell. Non Executive Director: G. Lumby MBE, FCIBS. Company Secretary: C. L. Nolan.

Copyright © 2020 Erimus Insurnace Brokers. All rights reserved.
Privacy Policy   /  Terms of Business   /  Cookies Policy   /  Disclaimer   /  Complaints

Designed by happyleaves.com