Erimus Insurance Brokers is committed to offering the highest standards of customer service but realise and accept that sometimes things may go wrong.
We can usually resolve most issues straightaway, however should you have cause to complain please inform your usual Erimus contact, or our Operations Director, Lee Elgie. His contact details are:
Alternatively you can write to him/us at the address shown at the bottom of this page.
In the event that we cannot settle your complaint to your satisfaction you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information you can visit FOS website www.financial-ombudsman.org.uk
The following categories of complainants have access to the FOS:
We also subscribe to and are covered by the Financial Services Compensation Scheme (FSCS) and you may be entitled to compensation from the scheme if we cannot meet our obligations. This does depend upon the type of insurance and the circumstances of the claim. If you are eligible to claim from the FSCS then compensation is available as follows:
Further information is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk
Erimus Insurance Brokers
2 Kingfisher Court
Stockton on Tees
Online Dispute Resolution service to make a complaint at http://ec.europa.eu/consumers/odr. The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after the insurers have had the opportunity to consider and resolve this.