Broking Manager: Life, Lockdown & Future Plans

We caught up with our Broking Manger, Jacqui Watson, to discuss her new role, working through lockdown, and plans for the future.

How would you summarise your first year as Broking Manager at Erimus Insurance Brokers?

Busy! The Broking Manager role was a position I really wanted, Erimus is a growing company and I wanted to play a part in helping it get to the next step. I have ended up facing challenges I could never have anticipated, mainly COVID-19.  Thankfully, my colleagues and managers have made what could have been a very difficult challenge much more pleasant than it might have been. It’s a real team effort to keep Customer Service levels at the standard we expect and need them to be at.

How have you kept your team so well motivated during the lockdown period?

The broking team are experienced and conscientious workers and by keeping communication channels flowing, it meant we all kept up to date with who was doing what, how and when – clarity goes a long way in helping staff keep focused.

Congratulations on being accepted on the ACII Apprenticeship programme, are you looking forward to studying again?

I really am, I hope it adds depth to my role and builds up my confidence in areas of my working day. I am truly grateful to have been considered and accepted.

What do you hope to gain from the course over the next 28 months?

I am looking to strengthen my technical knowledge and hopefully this will help other team members and clients when dealing with more complex cases and insurance requirements.

Are there any modules that you are looking forward to?

All of the modules have different relevance’s to my role so I am sure they will all be interesting.  Certainly Risk Management will help with clients and Marketing will help with Sales so I guess I am seeing value in them all.